These are some answers to some frequently asked questions. If you have any more questions, just message us! 

General

It sounds amazing! What's the catch?

Great! We think so, too. The catch is this is just available to as many people as we can helpfully assist with one-on-one support and custom design changes. The ‘catch’ is there is limited places (only around 10 slots per month).

 

Pricing, Money etc

How much does it cost?

Your website, which includes unlimited support, hosting, and the ability to change between all themes, is just $7/month!

A full refund is available at any time.

Is there a contract and what happens if I want to leave?

No contract! It helps us if people pay for a year up front, so it works out cheaper for you, too. Everyone is usually ecstatic once they start, so it’s rare if anyone does leave.

If at any time you did want to leave you could just click ‘export’ to save all your content, and you can leave at any time. Just let us know – we’re happy to help you to move to whatever  then suits you, at any time.

How do you get paid?

Physically, most major credit cards (securely through PayPal).

If you mean more generally ‘how do you get enough money': most of our income comes from people wanting design elements changed just for them, or to have new content updated for them (a sort of a luxury option). We charge $59 an hour for that sort of work, which is enough to pay our bills.

Are there any other charges?

Nope! You can maintain your own website easily, with unlimited pages or changes.

In fact, we’re always looking for ways to make things cheaper for artists. Eg. we offer $50 cash to folks who recommend us to friends, and money off of hosting for nice (honest) mentions online. Anything we can think of, really, to keep costs as low as possible.

Do you also offer email? If so, what is the charge?

Depending upon your situation, we can usually set up $4 a month unlimited ‘forwarding’ domains (customized email addresses that go to any email address – Gmail is best, as you can send ‘from’ your new address, without anyone knowing it’s Gmail).

Otherwise, we can show you how to connect your domain to a limitless number of email providers (Gmail offers $5 a month email accounts that also use your domain name).

How do I pay for a custom site?

People wanting a custom website should discuss their projects with us to check availability. Full payment is only due after you are completely happy and online.

 

Ease of Use

Is it easy to use, even if I don't have any technical ability?

Yes! This is our main focus (as well as professional design). If you can use email, you can update your website. No previous web experience is necessary. We’re so confident you will find it enjoyable we offer a 100% money back guarantee.

Are the menu items easy to change?

Of course – just drag and drop your order, include spaces or add sub pages, or link to outside websites, all with an easy interface.

Can I use my site even without special image sizing software?

Yes. Your images only need to be close enough. Drop them into the screen, and they will be resized automatically – into small, medium and large versions. Just the right image size will be displayed across your website.

Can I log in and update my website from any internet connection?

Yes! No special software is required. Built on the popular WordPress CMS, you can update your website from anywhere.

What are my support options?

You can contact the theme designer directly with at any time with any questions. We also have easy illustrated tutorials, covering anything to do with your website. Even folks new to the internet love using their sites.

 

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How It Works

Does it normally come hosted for me, and is it reliable?

Yes! The best, guaranteed 99.9% uptime hosting is used  (which is the industry maximum), all on 100% renewable energy.

Can I use your websites if I already have hosting, or an existing plan somewhere?

Yes! We built this to be the best solution for artists possible. If you already have hosting elsewhere, keep it going, and get free credit with us for any time you have already paid for.

Can I have as many pages or image galleries as I like?

No! No limits. See below.

Can I add my own domain name to my website?

Yes! (In fact, a real person takes care of all the technical details for you.)

Can I embed YouTube or Vimeo videos?

Yes, video is an important part of contemporary art practice. Just copy in the simple codes YouTube provides. We have special video guides to help video artists.

Can I have someone else do my changes or uploading if I prefer?

Yes! Although not needed, anything can be outsourced or changed, for a very low rate, should you prefer this.

Is there real person help in case I need it?

Yes! Just email. It will go straight to your designer’s cell, and they will answer pronto.

Do I have access to all your themes? Is it easy to change?

Yes! It only takes a few clicks (see above)

Are you adding new themes, and making new version of old ones?

Yes, every few weeks. Your website never need look out of date (even if fashions or your ideas change).

Can I customize my thumbnail size, number of columns, background colors, large image sizes, etc?

Yes! All this and more.

I want to insert my own logo using my handwriting, or a special font, where my name is. Can I do that?

Yes! Just click ‘upload’ and it’s done!

Will my site look good on iPhones, iPads, large desktops, smartphones, different browsers and laptops?

Yes! There is a flexible design on all themes, so it looks good on a range of different sized screens.

I want my first page to be a large image, or just my name, or a page of thumbnails, or something else. Is this possible?

Yes, you can start with anything you can think of. Just select the page you want visitors to start with in your options.

Will I do well in Google?

Yes, there is excellent built in Search Engine Optimization, or SEO. Plus we provide up to date guides on SEO, social media and networking for artists.

Are there any discounts?

Yes, any second website you might want (say for a business, a family blog, gallery, non-profit, or anything else) is half price. We have a range of equally nice websites, for other uses besides art. You can view these in your Dashboard.

Do you have an affiliate scheme/reward for referrals?

Definitely. We offer an industry high 50% of the first year’s signups. This could be $50 or $100 cash for telling a friend (or class) about your discovery!

Are there plenty of tutorials if I want to read written information?

Yes – there are plenty of detailed, easy illustrated tutorials on how to use your site. Plus! Up to date ones on social media, newsletters, gaining visitors, and success as an artist. Our writers have professional experience in leading international art fairs, galleries and biennials.

What is the setup procedure?

You get your preferred theme and options all set up for you, plus some first content, and your domain name added (once you like how it looks). Plus unlimited, one-on-one help learning how to use your website yourself, which is ongoing.

 

More Advanced Questions

I want to keep my existing website online until the last minute. Is that possible?

Yes! We build all websites on a free temporary domain name. You can fine tune your website content until it’s just right, and then switch over your domain name just when you want to.

If my theme has a blog, and I don't want a blog, can I hide it?

Yes! Just delete it from the menu.

What CMS (content management system) is it built with?

The system uses a modified WordPress base, which is not only the most widely used CMS, it offers the best combination of functionality, ease of use, regular updates and online resources.

 

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Questions Inexplicably Written in Capitals

CAN I USE MY OWN DOMAIN NAME?

Of course. We will take care of the technical aspects to add your own dot com (or any other domain). If you want us to take care of the purchasing of your domain name we can do that, too.

DO I NEED ANOTHER WEB HOST?

No. All Artist Website plans include our fully-managed cloud hosting, ensuring your website remains available at all times. We do automated backups, and generally keep an eye on all our artists, to make sure they are okay.

CAN I SWITCH TEMPLATES?

Yes, all out plans can swap between any of our featured themes on the Artist Website portfolio page . We are adding new themes monthly, so you will always have the latest styles and options for your work.

CAN I DOWNLOAD A THEME?

Not at this stage. Artist Website is a fully-managed service, built to let you access updated themes and resources. Artist Website does provide many standard methods for exporting your text and images.

WHAT’S ‘STORAGE’ AND ‘BANDWIDTH’ MEAN?

All plans can take the highest traffic loads, and endless storage. These plans work flawlessly for the most well known artists, and you will never need to delete your old images or text.

WHAT IS MEANT BY ‘UNLIMITED’?

Artist Websites do not have resource limits for normal usage. As per our Terms of Service, sites cannot exist for the sole purpose of file sharing.

MY OLD DESIGNER ABANDONED ME, CAN YOU HELP?

We hate hearing this happening! We can help in two ways. Either start again with a new theme (right click your images to save any from your old site), or we can build an easily editable version of your old site. See below for more info.

CAN I GET CUSTOM SITES AND CHANGES AT ANY TIME?

Yes. You can have your website remade or just tweaked, as you need. Whether it is a tiny change or building a complete website from scratch, we have genius web designers at hand. Information on completely custom sites is on the ‘Custom’ page.

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There are many more features being added all the time, that you will instantly get access to.

If you would like to know more you can email us, or get started below for a risk-free try:

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Get Started ►

“I’ve just written you a long email but you need to know I LOVE it so much and I am so glad I chose you to make my NEW WEBSITE!!!!!!!!!”

Cynthia, Massachusetts, USA

 

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